Front of House Assistant Manager
Position Summary: The Front of House Assistant Manager is responsible for supporting the Front of House Manager in ensuring a smooth dining and bar experience for our customers. This includes timely seating and food delivery as well as proper attention from servers. A Front of House Assistant Manager is required to monitor meal durations, flip tables, and manage the waiting list in order to provide an outstanding experience for our customers every time they visit.
Responsibilities:
- Coordinating staff activities; including assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count, and adjusting staff levels when dining traffic is less than expected
- Responsible for helping resolve issues with unhappy customers, as well as reinforcing the positive experience to encourage repeat visits.
- Table touches, or walking around the restaurant to check on guests, are very important to the level of customer service we strive to achieve
- Coordinating with hosts to help regulate the flow of customers during busy periods; estimating wait times and helping to ensure that timeline. The FOH assistant manager keeps in constant contact with the back of the house to ensure they are working together effectively
- Administering training to all front of house staff, including servers, bussers, hosts, and food runners to ensure a level of service beyond the customers' expectations
- Responsible for understanding and demonstrating all company policies as well as enforcing those policies upon front of house staff
Requirements:
- Hospitality Management or other related majors
- Excellent organizational, communication, and leadership skills
- Experience in promoting outstanding customer service
- Ability to work effectively under pressure in a demanding environment